MP Home Reset
Privacy Policy
Effective August 31, 2026
Information we collect
When you fill out our quote form, we collect your name, phone number, email address (if you provide one), the area or neighborhood you live in, the service you’re interested in, the approximate size of your home, and whatever you tell us in the message field.
When you call or text us, we keep your phone number and the content of the conversation.
When we quote or perform work, we keep notes about your home relevant to the job — square footage, number of rooms, pets, access instructions, condition notes, and anything you’ve asked us to handle a particular way. We keep records of appointments, quotes, invoices, and payments.
Photographs. We may take before-and-after photographs of the spaces we work in. See the “Photographs” section below and our Terms of Service for how those are handled.
We do not use advertising trackers, analytics cookies, or third-party pixels on our website.
How we use it
- To respond to your quote request and prepare an estimate
- To schedule, confirm, and perform the work
- To send appointment reminders, arrival notices, and follow-ups about your job
- To invoice you and take payment
- To keep records of work performed
- To send you occasional offers or updates, if — and only if — you’ve agreed to receive them
Emails and text messages
Service messages. When you contact us about work, we will reply by phone, text, or email to answer you, quote the job, confirm appointments, and handle anything related to that job. That’s the direct purpose you gave us your number for.
Marketing messages. We only send promotional texts or emails — seasonal offers, availability announcements, referral notes — to people who have separately agreed to receive them. Agreeing is optional. You will still get a quote and full service if you decline. We ask for that agreement with a checkbox on our form, or in writing over text, and we keep a record of when and how you gave it.
Text message program details. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out of marketing messages, or HELP for help. You can also just tell us in plain language — “stop texting me,” “take me off the list,” or a reply to that effect — and we’ll honor it. Mobile carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile phone number or your text-message consent with anyone, for any purpose. No third parties. No affiliates. No lead buyers.
Email opt-out. Every marketing email includes an unsubscribe link. You can also reply and ask, and we’ll remove you.
Opting out of marketing does not stop service messages about a job you’ve booked with us.
Who we share information with
We share your information only with the services we need to run the business:
- Formspree, which delivers our website form submissions to our inbox
- Our email and phone providers
- Our payment processor, when you pay us
- Our accountant or bookkeeper, for tax and record purposes
- Law enforcement or a court, if we’re legally required to
That’s the whole list. We do not sell your personal information, and we do not share it with anyone for their own marketing.
How long we keep it
We keep quote requests that don’t turn into work for about two years. We keep customer records — job notes, invoices, payment records — for at least seven years, because tax and business records require it. You can ask us to delete your information sooner, and we will unless we’re required to keep it.
Keeping it safe
We keep customer information in password-protected accounts and limit who can see it. We don’t store credit card numbers ourselves; our payment processor handles that. No system is perfectly secure, but we don’t collect more than we need, and we don’t hold onto what we don’t use.
Access to your home
If you give us a key, code, or entry instructions, we treat those as confidential. Access details are stored securely, used only to perform the work you’ve booked, and destroyed when you’re no longer a customer or when you ask us to.
Photographs
We may photograph the spaces we work in for our own records and, with your permission, to show our work publicly. We ask before using any photo publicly. We don’t photograph people, and we don’t publish anything that identifies your address or shows personal items, documents, mail, medications, or family photographs. If you’d rather we not photograph at all, tell us and we won’t.
Your choices
You can, at any time:
- Ask what information we have about you
- Ask us to correct anything that’s wrong
- Ask us to delete your information
- Opt out of marketing texts and emails
- Ask us not to photograph your home
Texas residents have rights under the Texas Data Privacy and Security Act. We honor these requests regardless of whether the law technically requires it of a business our size. Contact us at (903) 746-5408 or meagan@mphome.co and we’ll take care of it within 45 days.
Children
Our services are for adults. We don’t knowingly collect information from anyone under 18.
Changes
If we change this policy, we’ll update the date at the top and post the new version here. If the change is significant and we have your email, we’ll tell you.
Contact us
MP Home Reset
P.O. Box 143, Judson, TX 75660
(903) 746-5408
meagan@mphome.co